Help and Support
We're here to help
Questions about the KidneyStronger Companion app, your membership, or the website?
Email us at support@kidneystronger.com or use the form below. We answer within 2 business days.
This is not a medical help line. We can't answer questions about your personal health, labs, or medications. Please contact your own doctor or care team. In an emergency, call 911.
Common questions
How do I cancel or change my membership?
Memberships are billed through Apple or Google, so changes are made there.
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iPhone/iPad: Settings → tap your name → Subscriptions → KidneyStronger Companion.
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Android: Google Play Store → tap your profile → Payments & subscriptions → Subscriptions.
Canceling stops the next renewal; you keep member access until the end of the period you paid for.
How do I get a refund?
Refunds are handled by the store you bought from.
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Apple: reportaproblem.apple.com.
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Google: Play Store → Payments & subscriptions → Budget & history, or contact Google Play support.
I bought a membership but the member content is still locked.
In the app, go to Settings → Account → Restore Purchases while signed in with the same Apple or Google account you used to buy.
Still locked?
Email us with your device type and purchase date.
Which modules are free?
Modules 1, 2, 3, 13, and 19 are free for everyone.
Membership unlocks all other modules plus member tools like lab-report scanning.
How do I delete my account and data?
In the app: Settings → Account → Delete Account.
Or email us from the address on your account with the subject "Delete my account." Details are in our Privacy Policy.
Is my health information shared with my doctor?
No. What you enter in the app stays with you and is not sent to any doctor or medical practice. See our Privacy Policy.
Can I use the app in Spanish?
Yes, change the language in Settings → Language. More languages are coming.
The lab scanner read a number wrong.
Tap the value to edit it before saving. Always compare against your actual lab report. If a certain lab's report format keeps reading wrong, email us a description (please don't send the image itself).
Kidney Strong, LLC · support@kidneystronger.com Privacy Policy